FAQs

Frequently asked questions

Concierge Service

What exactly is The Red Wagon?


The Red Wagon is a School Supply Concierge Service. We offer personal shopping and delivery of school supplies for those who want to skip the back to school rush.




What is your service charge?


The Red Wagon charges a $20 flat fee for concierge services. Delivery is free with 8 miles, and $6 otherwise.




What happens when I send you my supply list?


When you send us your school supply list and request a quote, we price your supplies based on local store prices and send you an invoice within 24-48 hours. If you approve, you'll pay the invoice and we'll handle your school supply shopping. You will then receive an email to schedule your delivery.




My school is listed on your site. Do I still need to send my list?


If your school is listed on our site, then your life just got a little easier. Simply select the grade level or classes that you need, Add to Cart, and Checkout. No need to complete the form to request a quote or send your list.




You say you'll shop for me. At which stores do you shop?


We shop at a variety of stores to find the best products. Our personal favorites are Target and Office Depot and occasionally Wal-Mart. Honestly, their prices are all about the same for name brand items. If an item is hard to source in either of these stores we sometime offer to order them online.




Are backpacks included?


We do not include backpacks, clothing (school uniforms, undergarments, etc.), bedding (towels, pillowcases, etc. Kinder mats are the exception.), or food items.




Do you purchase name brand supplies?


Yes! Yes! Yes! We value the quality that certain brands offer so we can guarantee that you only receive the best. Expect your box to be filled with Mead, Five-Star, Crayola, Elmers, Fiskars, Purell, Ziploc, Bounty etc. The only store brands you may receive are from Office Depot (for school/office supplies) and possibly Target.




How are my supplies packaged?


We package your supplies in a manner that makes it easy for the students to transport them to school. All school supplies (paper, pens, crayons, etc.) are boxed neatly and pre-labeled for your convenience. Housekeeping supplies (Paper towels, Kleenex, etc. ) are delivered in a easy to carry deluxe paper shopping bag.




How long does it take for my supplies to be delivered?


After completing your invoice payment, your supplies will be delivered in 2-5 business days. Home Deliveries are made weekly on Monday and Friday. Additional delivery days/times are added as needed. We will contact you to schedule your delivery. School Deliveries will begin on your school's designated delivery date.




How do I know my supplies were delivered?


Under normal circumstances, we receive signature confirmation and take several pictures of the location and designee to whom the supplies were delivered. However, due to Covid 19, we are practicing social distancing and will make only contactless deliveries. We will still take pictures and send a delivery confirmation. We take every precaution to ensure your supplies are in good hands.





School/Organization Services

My school is listed on your site. Do I still need to send my list?


If your school is listed on our site, then your life just got a little easier. Simply select the grade level or classes that you need, Add to Cart, and Checkout. No need to complete the form to request a quote or send your list.




Are backpacks included?


We do not include backpacks, clothing (school uniforms, undergarments, etc.), bedding (towels, pillowcases, etc. Kinder mats are the exception.), or food items.




How long does it take for my supplies to be delivered?


School Deliveries will begin on your school's designated delivery date.





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